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We believe that taking out a holiday insurance policy, albeit not necessarily the policy which we offer, is a very important part of your travel plans. Have you considered the following?


· Falling ill, suffering injury following an accident or even being unexpectedly called up for jury service is not dependent on where you are planning to travel. If you have to cancel your trip and we cannot transfer your booking we may be forced to apply our published scale of cancellation charges.

· If you are travelling inside the UK and you’re unlucky enough to be admitted to hospital during your trip and can’t make your return trip, the NHS does not cover additional accommodation, travel or repatriation costs. Unexpected costs such as these can add up, even if a close friend or relative can bring you home.

· If you’re travelling abroad you may be aware that medical and associated costs can prove expensive. The European Health Insurance Card (EHIC) is a reciprocal health agreement; it is not a substitute holiday insurance policy. It does not cover additional accommodation, travel or repatriation costs.


A holiday insurance policy is available for all passengers travelling on our holidays. This is arranged with Towergate Chapman Stevens and is underwritten by ETI – International Travel Protection (ERV), the United Kingdom branch of Europäische Reiseverscherung AG, who are licensed by the Bundesanstalt für Finanzdienstleistungsaufsicht (BAFIN – and approved by the Financial Conduct Authority (FCA – to undertake insurance business in the United Kingdom. Should you wish to take out the holiday insurance policy that we offer please include the appropriate premium when booking your holiday.



This insurance policy will suit the demands and needs of an individual or group (where applicable) who have no excluded pre-existing medical conditions, are travelling in countries included within the policy terms and who wish to insure themselves against unforeseen events detailed in the cover section below. Subject to the terms, conditions and maximum specified claim limits.



We will not provide you with advice about the suitability of this product for your individual needs but will be happy to provide you with factual information.


We summarise below the details of the insurance cover provided which also includes 24-hour emergency service from Towergate Assistance. A summary of the cover is detailed below. Full details of the key benefits, conditions and exclusions will be included in the policy wording, a copy of which will be sent to you with your confirmation of booking. In any event you may ask for a specimen copy of the policy wording before booking, should you wish to examine this in advance.






· £1,500 (England, Scotland, Wales, Northern Ireland, Isle of Scilly, Isle of Man, Channel Islands & Europe)

· £3,500 (Worldwide)

· £25 Loss of Deposit

· £70 Cancellation

Travel Delay (Northern Ireland, Isles of Scilly, Isle of Man, Channel Islands & Europe)

· £60 (England, Scotland, Wales, Northern Ireland, Isle of Scilly, Isle of Man, Channel Islands, Europe & Worldwide) Travel Delay

· £1,500 (England, Scotland, Wales, Northern Ireland, Isle of Scilly, Isle of Man, Channel Islands & Europe) / £3,500 (Worldwide) Holiday Abandonment

· Nil Travel Delay

· £60 Holiday Abandonment

Missed Departure

· £100 England, Scotland & Wales

· £300 Northern Ireland, Isles of Scilly, Isle of Man, Channel Islands & Europe

· £600 Worldwide


Personal Accident

£15,000 (subject to age)


Medical & Other Expenses (including Curtailment)

£2,000,000 (Isle of Man, Channel Islands, Europe & Worldwide) Medical & Other Expenses / £1,500 (England, Scotland, Wales, Northern Ireland & Isles of Scilly) Additional Accommodation & Repatriation Expenses / £1,500 (England, Scotland, Wales, Northern Ireland, Isle of Scilly, Isle of Man, Channel Islands & Europe) / £3,500 (Worldwide) Curtailment


Hospital Benefit

· £100 (£10 per day) (England, Scotland, Wales, Northern Ireland & Isles of Scilly)

· £450 (£15 per day) (Isle of Man, Channel Islands, Europe & Worldwide)


Personal Property (including Personal Money)

£1,500 Personal Property / £200 (subject to age) Personal Money / £100 (after delay of 12-hours) Delayed Baggage

· £50 Personal Property & Money

· Nil Delayed Baggage

Loss of Passport & Visa Expenses

£200 (Isle of Man, Channel Islands, Europe & Europe)


Personal Liability



Legal Expenses





The cover under this policy is only available to United Kingdom residents being defined as: Any person who is staying in or has lived in the United Kingdom for more than 12-months, or if studying or working in the United Kingdom for more than 6-months.



You must be able to comply with the following conditions to have the full protection of your policy. If you do not comply we may refuse to deal with any relevant claim or reduce the amount of any relevant claim payment.


If you are travelling within the United Kingdom you are not required to declare your medical conditions. However to be covered for any medical conditions you have or have had, you must be able to answer NO to questions 1. to 4. and YES to questions 5. and 6. a) and b) below:


1. Are you aware of any reason why the trip could be cancelled or cut short (such as the health of a close relative)

2. Are you travelling:

a)       against the advice of a medical practitioner, or

b)       for the purpose of obtaining medical treatment.

3. Have you been given a terminal prognosis.

4. Are you receiving or awaiting treatment for any bodily injury, illness or disease as a hospital day case or in-patient.

5. If you are on prescribed medication, are your medical condition(s) stable and well controlled. 

6. If you suffer from stress, anxiety, depression or any other mental or nervous disorder, have you received written confirmation (at your cost) that you are fit enough to take this trip by either:

a)        a registered mental health professional (if you are under the care of a Community Mental Health Team), or

b)       a consultant specialising in the relevant field.


If you are travelling outside of the United Kingdom You must telephone MediScreen on 0344 892 1698 if anyone to be covered by this policy, or any person upon whose health the trip depends:


1. Has or has had a medical condition (excluding childhood and minor ailments not requiring treatment)

2. Is taking prescribed medication

3. Has or has had any medical condition still requiring periodic review

4. Is awaiting any tests, treatment, investigation, referral or the results of these.


MediScreen’s office hours are 9am to 5pm Monday to Friday excluding Bank Holidays.



You must also notify MediScreen immediately of any changes in medical circumstances arising between the date the policy is issued and the time of departure for the trip. You may have to pay an additional premium to cover your medical conditions. This applies to all destinations including trips solely within the United Kingdom (being defined as England, Scotland, Wales, Northern Ireland and the Isles of Scilly).



1. Cover is only available for the whole duration of a booked trip to a maximum 70-consecutive days and cover cannot be purchased once a trip has already begun.

2. Most sections of the policy are subject to an excess. This is the amount you pay when you make a claim. Certain hazardous sports and activities.

3. Personal effects – claims will be paid based on the value at today’s prices less a deduction for wear, tear and depreciation (loss of value)

4. Losses of personal property, valuables, passport, visa or money must be reported to police within 24 hours of discovery and a written police report obtained.

5. You are not covered for valuables, your passport or visa if left unattended at any time (including in a vehicle, in checked in luggage or while in the custody of a carrier, tour operator or public transport operator) unless deposited in a hotel safe, safety deposit box or left in your locked accommodation.

6. Stolen property: You are not covered for baggage stolen from:

a.        an unattended coach/bus unless it was locked in the luggage compartment of the coach/bus and evidence of force or violent entry to the vehicle is available, or

b. the passenger compartment of any unattended vehicle.

7. You being under the influence of drink or drugs (unless prescribed by a doctor).

8. Circumstances known to you before you booked your trip or purchased this insurance which could reasonably have been expected to lead to cancellation of the trip.



You should read your policy immediately to ensure it meets with your requirements. If for any reason it does not, it must be returned to us within 14-days of receipt of the policy documents or before departure, whichever is less. Your premium will be refunded in full provided no claims have been made. If you cancel your policy after 14-days days of receipt of the policy documents or after departure, no premium refund will be given.


Johnson Bros (Tours) Limited t/a Johnson Bros. Tours & Redfern Travel is an Appointed Representative of ITC Compliance Limited who are authorised and regulated by the Financial Conduct Authority (their firm reference is 313486) and which is permitted to advise on and arrange general insurance contracts.





UP TO 2 DAYS                                                                                 £13.50

UP TO 3 DAYS                                                                                 £16.50

UP TO 4 DAYS                                                                                 £19.50

UP TO 5 DAYS                                                                                 £22.50

UP TO 6 DAYS                                                                                 £23.50

UP TO 7 DAYS                                                                                 £24.50

UP TO 8 DAYS                                                                                 £25.00

UP TO 9 DAYS                                                                                 £25.50



UP TO 3 DAYS                                                                                 £25.50

UP TO 4 DAYS                                                                                 £28.50

UP TO 5 DAYS                                                                                 £29.50

UP TO 8 DAYS                                                                                 £35.50

UP TO 10 DAYS                                                                               £37.00

UP TO 15 DAYS                                                                               £44.50


All premiums include 20% Insurance Premium Tax


Children under 16 at time of travel - 50% discount if travelling with an insured adult.


Please Note: The E111 has been changed to the EHIC European Health Insurance Card, please make sure you are in possession of one when travelling abroad. We cannot accept responsibility if passengers are not in possession of the correct travel documents.


Click here to view a copy of the the full policy wording


Click here to view the status disclosure document


Click here to view the Insurance Product Information Document (IPID)